FAQs

We are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!

We feature a full-service emergency department that can effectively diagnose and initiate treatment for all medical emergencies, from insect bites to heart attacks to industrial and automobile accidents.

Yes, we treat patients of all ages and medical conditions. We have a “Toy Story” themed Pediatric Exam room, designed just for your little ones.

There is no need to make an appointment for emergency medical care. We treat patients 24 hours a day, 7 days a week, 365 days a year.

It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

Concho Valley ER differs from an urgent care center in that most urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor’s office with extended hours. Urgent care clinics are often staffed by Physician Assistants or Nurse Practitioners who are unable to treat critical trauma patients. If a patient goes to an urgent care clinic with a life-threatening emergency, the patient will be redirected to EMS or 911. In contrast, Concho Valley ER are equipped like hospital-based ERs, offering onsite imaging services like CT scans, X-rays, and ultrasound. We also have in-house laboratory services and are equipped and staffed to handle a full range of emergencies, 24/7. Our imaging and lab equipment is the latest, state of the art technology. Concho Valley ER provides quick and thorough results for any tests the doctor order.

We have no wait time. In a stand-alone emergency center, the wait times are shorter than the average hospital based emergency room. This is due to an increase in patient volume as well as taking care of critical patients that are brought in by ambulances. Concho Valley ER does not accept patients from 911 ambulance services. With the lower patient volume our ER physicians and Registered Nurses can see you promptly and efficiently, so that you are back in the comfort of your home.

Should you require hospital admission, we have inpatient transfer agreements and can get you directly admitted to a major hospital. We will arrange prompt transfer to any hospital that you or your primary care physician prefer. We also will arrange for direct admission to an inpatient bed, completely bypassing the hospital’s emergency room. Our staff will do everything to ensure that your transfer to the hospital goes smoothly and quickly. It is important to note, however, that most patients are treated and released without the need for a hospital transfer.

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Concho Valley ER is 15 minutes.

Yes, we offer X-ray, Ultrasound, CT, and Doppler technology. When you require imaging, in addition to being evaluated in real-time by your ER doctor, we send the images electronically to an offsite radiologist to be read immediately. As an added benefit, this technology provides for printed radiology reports, typically ready in about 20 minutes, which is faster than a hospital ER. Concho Valley ER will also provide you with a CD of your images, ready by the time you leave our facility.

According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.

You will be asked to pay your emergency room copay at the end of your visit.

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit www.tdi.state.tx.us.
You can also contact our Billing Department, F & A Management, at (325) 515-4727

According to guidelines set by the state of Texas, all freestanding ERs are required to post the notice below at their facility and website:
• The facility is a freestanding emergency medical care facility;
• The facility charges rates comparable to a hospital emergency room, and may charge a facility fee;
• A facility or a physician providing medical care at the facility may not be a participating provider in the patient’s health benefit plan provider network;
• A physician providing medical care at the facility may bill separately from the facility for the medical care provided to a patient; and.
•This facility is not a participating provider in any health benefit plan provider network. However, by state law your health insurance company is required to process your ER visit at in-network benefit levels.
SR.No Charge CPT  Code Charge/Debit Amount
1 10060 $1,200.00
2 10061 $350.00
3 10120 $1,200.00
4 11750 $1,000.00
5 12001 $1,200.00
6 12002 $200.00
7 12004 $80.00
8 12011 $1,080.00
9 12013 $835.00
10 16000 $1,200.00
11 16020 $1,080.00
12 23650 $100.00
13 27252 $1,500.00
14 29105 $1,200.00
15 29125 $1,200.00
16 29130 $1,200.00
17 29280 $380.00
18 29505 $1,200.00
19 29515 $1,200.00
20 29540 $1,080.00
21 29550 $1,080.00
22 30901 $1,200.00
23 31541 $1,000.00
24 36000 $160.00
25 36415 $360.00
26 43752 $3,000.00
27 51702 $30.00
28 64405 $1,200.00
29 64450 $1,080.00
30 65205 $1,200.00
31 65222 $175.00
32 69200 $1,080.00
33 69210 $1,200.00
34 70110 $2,400.00
35 70150 $2,400.00
36 70160 $2,160.00
37 70250 $2,160.00
38 70450 $5,400.00
39 70460 $5,400.00
40 70470 $650.00
41 70480 $5,400.00
42 70481 $5,400.00
43 70486 $5,400.00
44 70490 $4,800.00
45 70491 $5,400.00
46 71045 $300.00
47 71046 $2,400.00
48 71100 $2,400.00
49 71101 $2,400.00
50 71110 $2,400.00
51 71250 $5,400.00
52 71260 $5,400.00
53 71270 $5,400.00
54 71275 $5,400.00
55 72040 $2,400.00
56 72070 $2,400.00
57 72072 $2,400.00
58 72082 $2,280.00
59 72100 $2,400.00
60 72125 $5,400.00
61 72126 $850.00
62 72128 $5,400.00
63 72131 $5,400.00
64 72170 $150.00
65 72192 $5,400.00
66 72220 $2,400.00
67 73020 $2,400.00
68 73030 $2,400.00
69 73060 $2,400.00
70 73070 $2,400.00
71 73080 $2,400.00
72 73090 $2,400.00
73 73110 $2,400.00
74 73120 $2,400.00
75 73130 $2,400.00
76 73140 $2,400.00
77 73200 $5,400.00
78 73502 $150.00
79 73560 $2,400.00
80 73562 $2,400.00
81 73590 $2,400.00
82 73610 $2,400.00
83 73620 $2,400.00
84 73630 $2,400.00
85 73660 $2,400.00
86 73700 $5,400.00
87 74018 $2,400.00
88 74019 $100.00
89 74150 $4,800.00
90 74160 $4,800.00
91 74174 $4,800.00
92 74176 $5,400.00
93 74177 $5,400.00
94 74178 $5,400.00
95 76641 $1,800.00
96 76642 $2,160.00
97 76700 $2,160.00
98 76705 $2,400.00
99 76802 $2,400.00
100 76816 $2,400.00
101 76817 $2,400.00
102 76830 $2,400.00
103 76856 $2,400.00
104 76870 $2,400.00
105 80048 $70.00
106 80051 $430.00
107 80053 $1,800.00
108 80076 $70.00
109 80084 $200.00
110 80305 $160.00
111 80307 $60.00
112 80320 $540.00
113 80324 $60.00
114 80329 $540.00
115 80345 $60.00
116 80346 $60.00
117 80347 $60.00
118 80348 $500.00
119 80353 $60.00
120 80358 $600.00
121 80359 $60.00
122 80361 $60.00
123 80365 $60.00
124 80367 $60.00
125 81000 $720.00
126 81003 $325.00
127 81025 $960.00
128 82040 $150.00
129 82150 $430.00
130 82247 $280.00
131 82270 $1,200.00
132 82533 $325.00
133 82550 $397.78
134 82553 $720.00
135 82565 $220.00
136 82803 $165.00
137 82947 $220.00
138 82962 $600.00
139 83013 $540.00
140 83874 $780.00
141 83880 $840.00
142 83992 $60.00
143 84075 $210.00
144 84155 $265.00
145 84450 $255.00
146 84460 $200.00
147 84484 $1,200.00
148 84520 $220.00
149 84702 $970.00
150 85025 $1,200.00
151 85379 $1,200.00
152 85610 $1,200.00
153 85730 $500.00
154 86308 $1,200.00
155 86677 $540.00
156 86701 $500.00
157 87040 $220.00
158 87070 $485.00
159 87077 $540.00
160 87086 $650.00
161 87088 $220.00
162 87338 $40.00
163 87420 $450.00
164 87804 $600.00
165 87807 $600.00
166 87880 $1,200.00
167 90471 $1,200.00
168 90714 $1,200.00
169 90715 $600.00
170 93000 $600.00
171 93005 $690.00
172 93010 $760.00
173 93042 $70.00
174 93224 $960.00
175 93880 $300.00
176 93970 $2,400.00
177 93971 $2,400.00
178 94640 $110.00
179 94760 $50.00
180 94761 $325.00
181 96360 $1,200.00
182 96361 $960.00
183 96365 $1,200.00
184 96366 $1,600.00
185 96367 $1,200.00
186 96372 $1,200.00
187 96374 $1,200.00
188 96375 $3,600.00
189 96376 $750.00
190 97116 $580.00
191 97597 $485.00
192 99024 $760.00
193 99070 $240.00
194 99151 $525.00
195 99152 $1,000.00
196 99173 $1,440.00
197 99217 $900.00
198 99219 $900.00
199 99220 $3,250.00
200 99281 $0.00
201 99282 $0.00
202 99283 $4,200.00
203 99284 $4,800.00
204 99285 $5,400.00
205 99291 $50.00
206 99292 $3,000.00
207 A4208 $120.00
208 A4209 $120.00
209 A4212 $120.00
210 A4213 $120.00
211 A4215 $120.00
212 A4216 $120.00
213 A4217 $10.00
214 A4221 $120.00
215 A4244 $120.00
216 A4246 $30.00
217 A4247 $20.00
218 A4248 $120.00
219 A4250 $120.00
220 A4313 $120.00
221 A4327 $120.00
222 A4364 $0.00
223 A4450 $30.00
224 A4452 $120.00
225 A4550 $20.00
226 A4565 $120.00
227 A4566 $25.00
228 A4570 $120.00
229 A4580 $110.00
230 A4602 $0.00
231 A4613 $60.00
232 A4649 $120.00
233 A4657 $120.00
234 A4927 $120.00
235 A4929 $15.00
236 A4930 $120.00
237 A5126 $120.00
238 A6021 $110.00
239 A6215 $0.00
240 A6217 $120.00
241 A6218 $85.00
242 A6219 $85.00
243 A6223 $10.00
244 A6224 $120.00
245 A6231 $120.00
246 A6250 $120.00
247 A6260 $10.00
248 A6261 $0.00
249 A6266 $120.00
250 A6402 $120.00
251 A6407 $30.00
252 A6412 $70.00
253 A6413 $120.00
254 A6441 $120.00
255 A6448 $120.00
256 A6449 $110.00
257 A6450 $85.00
258 A6453 $120.00
259 A6454 $85.00
260 A6457 $120.00
261 A6532 $120.00
262 A7030 $85.00
263 A9150 $70.00
264 A9270 $85.00
265 A9273 $120.00
266 AMA00 $0.00
267 C9285 $80.00
268 E0110 $1,080.00
269 E0112 $0.00
270 E0114 $1,200.00
271 E0439 $500.00
272 E0607 $540.00
273 G0168 $360.00
274 G0378 $19,200.00
275 G8598 $55.00
276 J0129 $180.00
277 J0131 $30.00
278 J0150 $30.00
279 J0153 $110.00
280 J0171 $30.00
281 J0282 $550.00
282 J0360 $180.00
283 J0456 $180.00
284 J0461 $110.00
285 J0500 $110.00
286 J0558 $0.00
287 J0561 $180.00
288 J0690 $360.00
289 J0696 $720.00
290 J0735 $110.00
291 J0744 $200.00
292 J0780 $150.00
293 J1020 $180.00
294 J1030 $110.00
295 J1040 $180.00
296 J1071 $180.00
297 J1094 $0.00
298 J1100 $1,800.00
299 J1170 $300.00
300 J1200 $180.00
301 J1335 $180.00
302 J1610 $110.00
303 J1642 $110.00
304 J1650 $180.00
305 J1741 $110.00
306 J1815 $40.00
307 J1885 $180.00
308 J1940 $180.00
309 J1953 $100.00
310 J1956 $540.00
311 J2001 $100.00
312 J2060 $180.00
313 J2250 $100.00
314 J2270 $180.00
315 J2274 $180.00
316 J2300 $120.00
317 J2370 $0.00
318 J2405 $720.00
319 J2510 $519.00
320 J2543 $180.00
321 J2550 $180.00
322 J2690 $220.00
323 J2704 $2,090.00
324 J2765 $180.00
325 J2800 $110.00
326 J2920 $180.00
327 J2930 $180.00
328 J3010 $180.00
329 J3030 $300.00
330 J3301 $0.00
331 J3304 $30.00
332 J3360 $220.00
333 J3370 $180.00
334 J3475 $40.00
335 J3480 $50.00
336 J3490 $110.00
337 J7030 $360.00
338 J7040 $300.00
339 J7042 $200.00
340 J7050 $240.00
341 J7070 $100.00
342 J7120 $510.00
343 J7342 $180.00
344 J7510 $110.00
345 J7512 $180.00
346 J7607 $0.00
347 J7609 $100.00
348 J7611 $150.00
349 J7613 $180.00
350 J7614 $50.00
351 J7620 $70.00
352 J7644 $180.00
353 J7645 $360.00
354 J8499 $120.00
355 L0120 $1,080.00
356 L1810 $1,800.00
357 L1830 $1,800.00
358 L1906 $500.00
359 L3250 $1,800.00
360 L3260 $1,800.00
361 L3806 $500.00
362 L3808 $1,800.00
363 L3809 $1,800.00
364 L3905 $1,800.00
365 L3908 $1,800.00
366 L4350 $1,800.00
367 L4361 $250.00
368 L4386 $1,800.00
369 MSE00 $0.00
370 Q4001 $960.00
371 Q4007 $500.00
372 Q4009 $500.00
373 Q4021 $700.00
374 Q4049 $960.00
375 Q4050 $500.00
376 Q9967 $1,050.00
377 S0028 $120.00
378 S0030 $50.00
379 S0077 $120.00
380 S0119 $0.00
381 S0164 $120.00
382 S1015 $120.00
383 S8451 $30.00
384 10140 $1,200.00
385 11042 $1,100.00
386 12032 $1,050.00
387 12052 $1,080.00
388 29126 $940.00
389 70200 $500.00
390 70220 $2,600.00
391 70360 $2,500.00
392 70487 $5,600.00
393 71111 $2,600.00
394 72050 $2,400.00
395 72074 $2,300.00
396 72129 $5,200.00
397 72132 $5,550.00
398 73000 $2,400.00
399 73503 $2,160.00
400 73552 $1,950.00
401 76536 $2,300.00
402 76775 $2,350.00
403 76805 $500.00
404 81002 $210.00
405 82010 $290.00
406 85651 $490.00
407 87491 $525.00
408 93925 $90.00
409 93926 $2,150.00
410 93975 $3,200.00
411 A4206 $120.00
412 A4218 $0.00
413 A4230 $30.00
414 A4232 $15.00
415 A4245 $5.00
416 A4253 $10.00
417 A4331 $120.00
418 A4349 $25.00
419 A4351 $0.00
420 A4554 $18.00
421 A4556 $120.00
422 A4615 $20.00
423 A4616 $25.00
424 A4620 $15.00
425 A4629 $35.00
426 A4630 $0.00
427 A4642 $0.00
428 A4673 $15.00
429 A4770 $25.00
430 A4931 $120.00
431 A4932 $0.00
432 A5120 $24.00
433 A6216 $10.00
434 A6220 $85.00
435 A6222 $85.00
436 A6257 $18.00
437 A6410 $10.00
438 A7002 $40.00
439 A7003 $75.00
440 A7017 $0.00
441 A9530 $0.00
442 E0117 $0.00
443 E0325 $50.00
444 E0445 $200.00
445 E0570 $865.00
446 H0033 $20.00
447 J0595 $70.00
448 J0694 $60.00
449 J1240 $0.00
450 J1644 $30.00
451 J1670 $0.00
452 J2175 $25.00
453 J2360 $360.00
454 J2650 $0.00
455 J3260 $50.00
456 J7060 $30.00
457 J9354 $0.00
458 L0140 $500.00
459 L0170 $300.00
460 L4360 $250.00
461 Q0144 $15.00
462 Q4011 $0.00
463 Q4018 $320.00
464 Q4037 $1,000.00
465 Q4051 $0.00
466 S8101 $40.00