FAQs

We are open every day of the year, 24 hours a day. In other words, we never close, not even for holidays!

We feature a full-service emergency department that can effectively diagnose and initiate treatment for all medical emergencies, from insect bites to heart attacks to industrial and automobile accidents.

Yes, we treat patients of all ages and medical conditions. We have a “Toy Story” themed Pediatric Exam room, designed just for your little ones.

There is no need to make an appointment for emergency medical care. We treat patients 24 hours a day, 7 days a week, 365 days a year.

It depends entirely on your condition, and we can provide a estimated cost of care before any sort of treatment if you come in for a complimentary basic medical screening.

Concho Valley ER differs from an urgent care center in that most urgent care centers are designed to handle non-life-threatening medical complaints. An urgent care facility is much like a doctor’s office with extended hours. Urgent care clinics are often staffed by Physician Assistants or Nurse Practitioners who are unable to treat critical trauma patients. If a patient goes to an urgent care clinic with a life-threatening emergency, the patient will be redirected to EMS or 911. In contrast, Concho Valley ER are equipped like hospital-based ERs, offering onsite imaging services like CT scans, X-rays, and ultrasound. We also have in-house laboratory services and are equipped and staffed to handle a full range of emergencies, 24/7. Our imaging and lab equipment is the latest, state of the art technology. Concho Valley ER provides quick and thorough results for any tests the doctor order.

We have no wait time. In a stand-alone emergency center, the wait times are shorter than the average hospital based emergency room. This is due to an increase in patient volume as well as taking care of critical patients that are brought in by ambulances. Concho Valley ER does not accept patients from 911 ambulance services. With the lower patient volume our ER physicians and Registered Nurses can see you promptly and efficiently, so that you are back in the comfort of your home.

Should you require hospital admission, we have inpatient transfer agreements and can get you directly admitted to a major hospital. We will arrange prompt transfer to any hospital that you or your primary care physician prefer. We also will arrange for direct admission to an inpatient bed, completely bypassing the hospital’s emergency room. Our staff will do everything to ensure that your transfer to the hospital goes smoothly and quickly. It is important to note, however, that most patients are treated and released without the need for a hospital transfer.

Yes, our diagnostic lab is both CLIA and COLA certified. We can perform the majority of tests that hospital-based ERs perform. These tests are processed onsite, so we can get you the results while you wait. Typical turnaround time for lab results at Concho Valley ER is 15 minutes.

Yes, we offer X-ray, Ultrasound, CT, and Doppler technology. When you require imaging, in addition to being evaluated in real-time by your ER doctor, we send the images electronically to an offsite radiologist to be read immediately. As an added benefit, this technology provides for printed radiology reports, typically ready in about 20 minutes, which is faster than a hospital ER. Concho Valley ER will also provide you with a CD of your images, ready by the time you leave our facility.

Concho Valley ER accepts commercial insurance plans and honors in-network benefits for medical emergencies. At this time, we are unable to accept government-funded insurance plans such as Medicare, Medicaid, TRICARE, or CHIP.

According to Texas guidelines, all insurance carriers are required to pay in-network benefits for any member seeking emergency medical treatment. Texas law requires your insurance carrier to pay for your emergency care, whether the emergency room is “in network” or “out of network.” The state of Texas empowers you to use “a prudent layperson standard” in considering what constitutes an emergency.

We accept cash, checks, and all major credit cards, including Visa, MasterCard, and Discover.

You will be asked to pay your emergency room copay at the end of your visit.

Your ER visit will be processed by Tyvan Billing and sent to your insurance company. Concho Valley ER accepts “in-network” benefits even if your insurance company is “out of network”.

State law requires patients to be reimbursed for emergency room visits by their insurance carrier. If your insurance company refuses payment for your emergency room visit, you can file a grievance with the Texas Department of Insurance. To learn more about the Texas Department of Insurance, please visit www.tdi.state.tx.us.
You can also contact our Billing Department, Tyvan Billing, at (713) 357-2535

The health care system can be confusing and costly when consumers lack access to critical information. SB 425 alleviates this problem by requiring free-standing ERs like Concho Valley ER, to provide more transparency about fees, prices and network status. For more information about Senate Bill 425, click here.